One record, four altitudes
Automation without context makes the wrong thing faster. The operating record captures owner, evidence, support, policy, and value — then renders the same fact at the depth each reader needs.
This workflow is governed.
The same fact, read at four altitudes.
- L0Buyer
Your AI work has an owner and an audit trail.
- L1Customer
Workflow #482 — owner: Platform team; policy: active; support: on call.
- L2Team
Gate: data-egress · 47/47 green · last run 12:04 · 2 approvals on file.
- L3Engineer
policy_id=egress-v3; sha=a1b2c3; evidence=12 artifacts; replay=ok.
Week-one knowledge inventory
Context starts scattered. Before anything runs unattended, the record is built in four moves.
Discover
Find the context scattered across drives, wikis, ticket comments, and people's heads — Notion, Confluence, Google Docs, GitHub, internal wikis.
Classify
Sort what's been found by owner, sensitivity, and policy — so each piece of context has a place in the record.
Connect
Link the context to the workflows it governs. AI drafts policy, owner, and runbook edits; a human approves.
Keep current
Read via REST and signed, retryable, replayable webhooks; custom connectors via MCP — the record stays live as the work changes.
Start with the record
Accepting design partners — pricing on the call.